Bikini's Return & Exchange Policy

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What is our returns policy?

We happily accept products purchased from Bikini.ae in new condition with tags and liners intact for returns as a store credit. You have 14 days from the day your delivery arrived to send them back to us for store credit. Shipping & Handling fees are non-refundable. Return shipping is at customer expense.

For sanitary reasons please try on swimwear over your underwear, we do not accept returns or exchanges that are worn, soiled/stained or without Bikini.ae hygiene sticker attached. Returns that do not meet the previously mentioned will not be refunded. We reserve the right to refuse a refund if a product is damaged, washed, dirty, or missing tags.

Exceptions

Please note sale items and final sale are not eligible for return or exchange. Sale items including full price items purchased at a discount of more than 15% are not eligible for return.

If there is an issue of receiving the wrong item or you have an item that is defective beyond normal wear and tear, please notify us at contact@bikini.ae within 14 days of order being received. Return in its original packaging within 14 days of receipt for a store credit. Please allow for up 07 business days for the store credits to be available. Please note that Shipping & Handling fees are non-refundable.

All issues must be reported, damages that are not submitted or past 14 days will be assessed on a case-by-case basis and eligible for store credit only.

Late Returns

We are unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

Can I return Final Sale Items or Items purchased with a Discount Code?

All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange to store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

What is the Po Box For Returning?

Ship it to us:Please use ideally the same packaging that the goods were received in and add your name and address to the sender field, this helps with smooth customs and refunds processing. Head to any nearest shipping courier, and ship the return goods to this address:

• Beachwear ME FZ LLC
  P.O Box: 9753, Dubai, United Arab Emirates.

You will be charged by the shipping courier for the returns. Please collect a valid proof of shipment of returns.

How soon will I get my store credit?

Once your items are inspected by the returns team, you'll get your store credit notification via email typically within 10-14 business days.

What items are refundable?

• Items within 14 days of their arrival date.
• Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging. We do not accept exchanges that are worn, soiled/stained or without Bikini.ae hygiene sticker attached.

What items are non-refundable?

• Items marked as final sale.
• Sale items including items purchased during flash sales or with a discount code above 15%.
• Free gifts or promotional items with retail value.
• Items that have been worn or are soiled/stained.

What to do if you experience issues with your items?

We are confident you’ll love your pieces however if there are any issues with quality or a fault, we will resolve this quickly. Please contact our Customer Care team or email us at contact@bikini.ae with your order number and images of the issue right away so we can assist.

Items suspected of being faulty must be returned in its original packaging within 14 days of receipt for inspection process by our quality control team.